The O2 Network is put on the map
Mapflow deploys real-time map of the O2 network

Dublin, October 2004. Irish company Mapflow today announced the deployment of its LocationAgent product suite into O2 Ireland's Customer Care centre. The LocationAgent product suite provides a real-time, map-based representation of the O2 network which presents detailed network performance and incident management data directly to Customer Care agents.

Customer Care agents can view the status of the network in any location and at any point in time, which enables them to respond immediately to customer queries on coverage of the O2 network in any part of the country.

Richard Bryce, CEO of Mapflow explains "This is another great example of how a web based mapping solution delivers tangible value to our customers' operations. LocationAgent not only provides the means to interrogate complex network status data, but, using web services, also distributes this information efficiently throughout a large organisation".

Oliver Coughlan, Technology Director, O2, adds "The Mapflow solution provides us with a means to communicate efficiently with our customers about the status of the O2 network. We are able to respond to more queries in a shorter space of time thereby ensuring that our customers receive the best care possible."

The system went live earlier this year and is used by 400 agents operating on a 24/7 basis in O2's Limerick based customer care centre.